# default > default knowledge base – help articles and documentation. ## Getting Started - [What’s the best product to start with if I’m new to doing my nails at home?](https://olivejune.kustomer.help/en_us/whats-the-best-product-to-start-with-if-im-new-to-doing-my-nails-at-home-BJNk8XG_.md): Who are we?Olive & June believes in beautiful nails for everyone. We believe no matter who you are, where you live, what you do, or what you wear, you ca... - [Where can I buy Olive & June products?](https://olivejune.kustomer.help/en_us/where-can-i-buy-olive-june-products-S1s8k87G_.md): You can shop O&J products on our site, and a small selection of our polishes, buffers, files, Nail Polish Remover Pots, Clean Up Brushes and Cuticle Seru... - [How can I contact Olive & June?](https://olivejune.kustomer.help/en_us/how-can-i-contact-olive-june-ryks18QfO.md): Email us at hello@oliveandjune.com or submit aContact Us formand we would be happy to help! - [What ingredients are in Olive & June products?](https://olivejune.kustomer.help/en_us/what-ingredients-are-in-olive-june-products-rkZvxUmfd.md): At Olive June we are all about creating the cleanest formulation possible without compromising on performance Thatrsquos why we formulate to be ldquo1 - [What does HEMA-free mean?](https://olivejune.kustomer.help/en_us/what-does-hema-free-mean-SJOWfMUKl.md): Were so glad you asked Our Gel Polish was formulated without HEMA Hydroxyethyl Methacrylate an adhesion promoter frequently used in gel nail polishe - [Where can I learn how to do my nails with Olive & June?](https://olivejune.kustomer.help/en_us/where-can-i-learn-how-to-do-my-nails-with-olive-june-B1wazG8Kbg.md): Start with Olive University your goto hub for everything nails Its packed with stepbystep videos troubleshooting guides tips tricks and pro techn ## Perfect Your Mani - [How can I prevent chipping and peeling?](https://olivejune.kustomer.help/en_us/how-can-i-prevent-chipping-and-peeling-rkk6NzLKbl.md): Chipping usually comes down to prep polish layers and dry time A few small tweaks can make a big difference Prep Polish Remove old polish a - [How do I get a smooth, streak-free finish?](https://olivejune.kustomer.help/en_us/how-do-i-get-a-smooth-streak-free-finish-SyJ9HMUKg.md): A smooth mani comes down to thin coats clean nails and good dry time Roll polish between your hands instead of shaking helps prevent bubbles Prep n - [How long does it take for polish to dry between coats](https://olivejune.kustomer.help/en_us/how-long-does-it-take-for-polish-to-dry-between-coats-BJfarMUYbg.md): Dry time depends on the formula but waiting a few extra minutes can make a big difference in smoothness and wear Long Lasting Polish Wait 510 minute - [How can I prevent my nails from staining?](https://olivejune.kustomer.help/en_us/how-can-i-prevent-my-nails-from-staining-HyT4PfUKZe.md): Even darker polishes can sometimes leave a tint but a few simple steps can keep your nails bright Prep Protect Our polish has the base coat buil - [Can I mix and match Quick Dry and Long Lasting products?](https://olivejune.kustomer.help/en_us/can-i-mix-and-match-quick-dry-and-long-lasting-products-HksqPGItZg.md): For best results we recommend using the top coat that matches your polish formula Long Lasting Polish works best with Long Lasting Top Coat for maxim - [Why does my polish feel thick, stringy, or goopy?](https://olivejune.kustomer.help/en_us/why-does-my-polish-feel-thick-stringy-or-goopy-B1_RDMUFbl.md): Proper storage helps keep your polish smooth easy to apply and longlasting Best storage practices Store polish upright with the cap tightly closed ## Gel Studio - [What’s the difference between gel polish and builder gel?](https://olivejune.kustomer.help/en_us/whats-the-difference-between-gel-polish-and-builder-gel-HyCJYz8tWg.md): Both are gelbased but they serve different goals Gel Polish Adds longlasting color and shine Best for a chipresistant manicure Great if y - [How do I remove gel and builder gel polish?](https://olivejune.kustomer.help/en_us/how-do-i-remove-gel-and-builder-gel-polish-r1xYFz8tbl.md): Removing Olive June gel polish or builder gel is easy and nondamaging The best method depends on whether you used our PeelOff Base Coat If y - [Why is my gel or builder gel peeling or lifting and how can I fix it?](https://olivejune.kustomer.help/en_us/why-is-my-gel-or-builder-gel-peeling-or-lifting-and-how-can-i-fix-it-ByMCFGUKbe.md): Peeling or lifting usually comes down to prep moisture or cleanup before curing A few small tweaks can make a big difference for both gel polish and buil - [How do I use Peel-Off Base Coat with gel or builder gel?](https://olivejune.kustomer.help/en_us/how-do-i-use-peel-off-base-coat-with-gel-or-builder-gel-BkcfqfUtbx.md): PeelOff Base Coat makes removal fast and damagefree but application matters Especially with gel and builder gel PeelOff Base Coat basics for gel bu - [How do I fill in grown-out builder gel?](https://olivejune.kustomer.help/en_us/how-do-i-fill-in-grown-out-builder-gel-HJyO9MLKe.md): You dont need to fully remove your builder gel when it grows out you can fill it in to refresh your manicure and extend wear How to refill builder gel - [Why does my gel feel sticky or wet?](https://olivejune.kustomer.help/en_us/why-does-my-gel-feel-sticky-or-wet-SJFkjM8tZl.md): Totally normal Gel products are designed to feel slightly tacky after curing this helps each layer bond properly and last longer What to know Gel Ba - [Why does my gel polish feel thick, stringy, or goopy?](https://olivejune.kustomer.help/en_us/why-does-my-gel-polish-feel-thick-stringy-or-goopy-Sy8QjGItx.md): If your polish feels stringy thick or goopy its usually due to temperature mixing or storage not the formula itself Common causes easy fixes - [Why does my gel feel warm or uncomfortable in the lamp?](https://olivejune.kustomer.help/en_us/why-does-my-gel-feel-warm-or-uncomfortable-in-the-lamp-HJj_jGUFZe.md): You might feel a brief warm or tingling sensation when curing gel This is called a heat spike and its common especially with gel or thicker layers Wh - [I already have a gel lamp at home, can I just use that one?](https://olivejune.kustomer.help/en_us/i-already-have-a-gel-lamp-at-home-can-i-just-use-that-one-ByniiMUYbe.md): Olive Junes LED Gel Lamp was created to work specifically with the Olive June Gel Polish to ensure each manicure is cured properly so we dont recommend us - [I have a gel allergy, can I use this product?](https://olivejune.kustomer.help/en_us/i-have-a-gel-allergy-can-i-use-this-product-HkRpozLFg.md): We always recommend speaking with your doctor if you have a gel allergy We do list all of the ingredients on each product page If you experience any re - [How do I prevent chipping when using the Chrome Kit?](https://olivejune.kustomer.help/en_us/how-do-i-prevent-chipping-when-using-the-chrome-kit-S11UnZxQzx.md): To help improve wear with the Chrome Kit flash cure your Gel Top Coat for about 30 seconds apply chrome powder all the way to the free edge then seal with a ## Press-On Manis - [How long do press-on manis last, and can I reuse them?](https://olivejune.kustomer.help/en_us/how-long-do-press-on-manis-last-and-can-i-reuse-them-SknMTG8tbx.md): How long your presson mani lasts depends on the type and how you apply it Instant Mani PressOns You can customize how long they last based on your appli - [How do I choose the right press-on nail size?](https://olivejune.kustomer.help/en_us/how-do-i-choose-the-right-press-on-nail-size-HJEiazLFl.md): The right size presson should fit snugly on your natural nail no forcing no gaps How to find your best fit Lay out all your pressons and try them o - [How do I prep and apply press-on manis?](https://olivejune.kustomer.help/en_us/how-do-i-prep-and-apply-press-on-manis-HyaZCGIYl.md): Great prep is the key to a longlasting salonperfect presson mani whether youre using Super Stick Mani or Instant Mani Presson prep essentials - [How do I remove press-on manis?](https://olivejune.kustomer.help/en_us/how-do-i-remove-press-on-manis-HJPjAMUFWe.md): Removing presson nails is always nondamaging the method you choose depends on whether you want to reuse your nails Option 1 Warm Water Removal Reusa - [Are press-on nails damaging to my natural nails?](https://olivejune.kustomer.help/en_us/are-press-on-nails-damaging-to-my-natural-nails-SJ1w178Yg.md): No Olive June presson nails are nondamaging when applied and removed properly What to know Pressons dont damage your natural nails Damage u - [Why does the design on my press-ons chip or wear over time?](https://olivejune.kustomer.help/en_us/why-does-the-design-on-my-press-ons-chip-or-wear-over-time-rJuYk78YWe.md): Some light wear on presson designs can happen over time especially on styles with puffy accents or textured art How to help designs last longer App - [Why do my press-on nails feel uncomfortable or put pressure on my nail beds?](https://olivejune.kustomer.help/en_us/why-do-my-press-on-nails-feel-uncomfortable-or-put-pressure-on-my-nail-beds-Bk42J7Itg.md): Pressons should feel secure not painful If a set feels uncomfortable its usually due to fit curvature or pressure not the nail itself Common reas - [Why didn’t my press-on nails last as long as I expected with glue?](https://olivejune.kustomer.help/en_us/why-didnt-my-press-on-nails-last-as-long-as-i-expected-with-glue-ByGyeXLYZl.md): If your pressons popped off sooner than expected its usually about prep fit or glue amount not the glue itself How to get the longest wear with glue ## Tools & Nail Care We Love - [How often should I replace my tools?](https://olivejune.kustomer.help/en_us/how-often-should-i-replace-my-tools-rJljXzvYbl.md): Theres no onesizefitsall timeline your tools will usually tell you when its time based on how often you use them and how you care for them - [What is the Penny Nail Art Tool and how do I use it?](https://olivejune.kustomer.help/en_us/what-is-the-penny-nail-art-tool-and-how-do-i-use-it-S1AjHGvFZx.md): If you love Poppy meet her bestie Penny our nail art tool that makes anyone a nail artist Penny comes with three interchangeable tips so yo - [What is Wanda and how does it work?](https://olivejune.kustomer.help/en_us/what-is-wanda-and-how-does-it-work-H1xl8zvYbl.md): Meet Wanda our magnetic wand that creates magical effects with just a wave Wanda works with our Magnetic Gel Polishes to move the magnetic pigments whi - [What’s the difference between Nail Strengthener and Advanced Nail Strengthener?](https://olivejune.kustomer.help/en_us/whats-the-difference-between-nail-strengthener-and-advanced-nail-strengthener-rkp_IGDYWl.md): Both are designed to help you get stronger healthier nails it just depends on what your nails need right now Nail Strengthener Best for nails that feel - [How do I use the Super Strength Duo? Which product goes first?](https://olivejune.kustomer.help/en_us/how-do-i-use-the-super-strength-duo-which-product-goes-first-BJOeDMPYl.md): The Super Strength Duo is designed to work best together and the order matters - [What is Poppy and how do I use it?](https://olivejune.kustomer.help/en_us/what-is-poppy-and-how-do-i-use-it-rkcDvzwKWx.md): Meet Poppy our patented universal polish bottle handle that makes painting your own nails easier faster and way more controlled Poppy pops right o - [What do I need to know about the Olive & June Gel Lamp?](https://olivejune.kustomer.help/en_us/what-do-i-need-to-know-about-the-olive-june-gel-lamp-SkSnDfPFWe.md): At this time we dont sell the Gel Lamp on its own If your lamp is experiencing issues we recommend first checking whether its still within our 1year war - [What is the Cuticle Buffer and how do I use it?](https://olivejune.kustomer.help/en_us/what-is-the-cuticle-buffer-and-how-do-i-use-it-ryYGOMPYWx.md): What is the Cuticle Buffer and how do I use it ## Shipping, Delivery, & Returns - [What is your return policy?](https://olivejune.kustomer.help/en_us/what-is-your-return-policy-rk39Q3nSa.md): No problem We have a 100 Happiness Guarantee email us with your order number at hellooliveandjunecom and let us know which products you arent happy w - [What if I purchased my item from another retailer?](https://olivejune.kustomer.help/en_us/what-if-i-purchased-my-item-from-another-retailer-ByUpbDEMu.md): Olive & June is happy to take orders back for a full refund of the products within 30 days of receiving them. Please reach out to us with any questions about... - [How much does shipping cost?](https://olivejune.kustomer.help/en_us/how-much-does-shipping-cost-S1IA2INzu.md): We offer free shipping on orders totaling $45 or more. Members will receive free Standard Shipping on all of their orders except press ons. To receive ... - [How long will it take to receive my order?](https://olivejune.kustomer.help/en_us/how-long-will-it-take-to-receive-my-order-HyiKhU4zO.md): We process most orders within 3-4 business days of receiving the order, Monday through Friday. Orders arrive within 5-10 business days. Due to the current pa... - [Is there an expedited shipping option?](https://olivejune.kustomer.help/en_us/is-there-an-expedited-shipping-option-HyjXaLVMd.md): Nail polish is considered a hazardous material therefore it can’t be expedited via air, but we do offer an expedited ground option (UPS) which should g... - [Where do you ship?](https://olivejune.kustomer.help/en_us/where-do-you-ship-Sk_96LEGO.md): Olive & June currently ships to the contiguous United States and Canada. We are unable to ship to Alaska, Hawaii, or Puerto Rico due to shipping restrict... - [I received a gift that I would like to exchange.](https://olivejune.kustomer.help/en_us/i-received-a-gift-that-i-would-like-to-exchange-HkUQGwEGd.md): We can help with that! Please email us the purchaser name/email and what you’re looking to exchange. Don’t worry, we won’t tell them! ## My Order - [Can I change or cancel my order?](https://olivejune.kustomer.help/en_us/can-i-change-or-cancel-my-order-BJlflDVzO.md): Our distribution center begins processing orders immediately, so most of the time we aren’t able to cancel orders after they’ve been placed. Plea... - [What if my order arrives damaged?](https://olivejune.kustomer.help/en_us/what-if-my-order-arrives-damaged-S1UPlDVzO.md): Oh no! If your package was damaged during shipment, please take a picture and contact us immediately! We will always replace this for you. - [Why didn’t my promo code apply?](https://olivejune.kustomer.help/en_us/why-didnt-my-promo-code-apply-S1ckqGDtbl.md): Promo codes must be entered at checkout in the field labeled Gift card or discount code On desktop this field appears on the righthand side once y ## Your Account - [How do I create or access my account?](https://olivejune.kustomer.help/en_us/how-do-i-create-or-access-my-account-rkgdut_tZg.md): Creating or accessing your account is easy just follow the steps below based on your device On desktop Click the smiley face icon near the shopping car - [How do I unsubscribe from emails or texts?](https://olivejune.kustomer.help/en_us/how-do-i-unsubscribe-from-emails-or-texts-rJyEtF_Fbg.md): Were sad to see you go but youre always in control To unsubscribe from emails Click the Unsubscribe link at the bottom of any Olive June email Yo ## Community & Memberships - [How does the Olive & June rewards program work?](https://olivejune.kustomer.help/en_us/how-does-the-olive-june-rewards-program-work-ByYr5tuYbl.md): Its simple earn points redeem rewards repeat How You Earn Points 1 point for every 1 spent Attend a Masterclass Series Leave a revi - [What is the Olive You Club (OYC) and what are the perks?](https://olivejune.kustomer.help/en_us/what-is-the-olive-you-club-oyc-and-what-are-the-perks-r1dcjFuFZl.md): Obsessed with DIY manis getting rewarded The Olive You Club OYC was made for you For 40 per year members unlock mani perks all year long W - [What is the Nail Crew?](https://olivejune.kustomer.help/en_us/what-is-the-nail-crew-Hy_oaYuFWx.md): The Nail Crew is our community of mani lovers who are the first to test the first to share and the first to shape how Olive June shows up online and IRL - [How do I get help with SocialLadder or Nail Crew?](https://olivejune.kustomer.help/en_us/how-do-i-get-help-with-socialladder-or-nail-crew-B1x9AKOtbl.md): SocialLadder is your Nail Crew HQ Its where you Complete challenges Submit posts for credit Track points rewards Chat with the community Unl - [What are the expectations for Nail Crew members?](https://olivejune.kustomer.help/en_us/what-are-the-expectations-for-nail-crew-members-rJCRHnOKbe.md): Olive June is rooted in joy connection and inclusion Everyone is welcome regardless of background beliefs or identity We support freedom of expression